What is a Virtual Assistant or VA exactly?

A Virtual Assistant provides Professional Assistant, Secretarial or Office Administration support in the same way as an on-site assistant would.  The difference being that we are not physically located at your office.   It is like having your own secretary that works out of a different office nearby. Location is completely irrelevant. With the advances in technology, we obtain our work from our clients via phone, fax, email, the internet, normal mail etc. For local clients, we do arrange pick up and delivery of work, if required. Virtual Assistants are experienced in all facets and have all the latest hardware and most used software to fulfill your needs. We own our own business and therefore arrange our own taxes, super and insurances. We complete tasks for our clients and invoice them for the work performed. We do not charge for any sick/annual leave, lunch breaks, coffee breaks, internet usage, computers, desks etc. We are as close as an email or phone call away -   you will feel like you have access to us all day, as you would with an on-site assistant.

Why should you use our VA services?

• We will become your reliable and professional business partner-assisting you in your business
• We will make it possible for you to achieve the work-life balance that you seek
• You are now able to outsource tasks you do not have time for, or prefer not to do-delegate to us and know that it will be taken care of.
• We can help you at short notice. As our work hours are not strictly 9-5, we are able to complete your work by the given deadline.
• Businesses with excessive administrative workloads can greatly benefit by outsourcing tasks to us. Relieve the pressure from your office staff so that they can focus on their other tasks and cut down on their overtime.
• Smaller businesses that do not have the budget for full-time or permanent staff can now have access to a skilled and professional business support service.
• Having our own small business as well, we appreciate how important your business is to you. We take businesses of all sizes and across all industries very seriously. We will assist you with your needs in a professional and efficient manner.
• We provide an affordable way for you to get some time back for yourself-to get some hours back in your day. Use this extra time to focus your energy and time on income-producing activities or use it to spend time enjoying family activities or some R&R.

Many people ask who can use our Virtual services:

For solo entrepreneurs:

Is your business not growing at the rate that it should because you are not spending enough time working on your business? As a solo business owner, you do not need to do it all solo. By letting go some of the paperwork, admin or the little things, you can create extra hours for yourself each week and thus have the time to actually proactively work on your business. You do not have to personally respond to customer calls and emails, you do not have to do your own bookkeeping or invoice your own clients, and you do not have to do your own internet research. These things take time and, chances are, admin work is not your strength. So, delegate all these types of tasks that take up your time and get some time back on your side.

For small businesses:

Our service especially suits small businesses that cannot justify the expense or do not have the physical space to house an Admin support person. You might just need someone to help you occasionally, you may just like to have someone on call just in case you need some secretarial or bookkeeping assistance, or you might like to have a long term assistant. You may only require a couple of tasks to be completed each week, or you might like to have someone assist your business for a couple of hours a day. Whatever your need, we would be happy to assist you.

For Entrepreneurs and Businesses outside of Australia:

Whilst we are based in Australia, being a virtual office allows us to support businesses from all over the world. There are many advantages to using our service-most importantly, the time difference factor.

As a back up for your Current office staff:

We provide an excellent back-up option for your current office staff, who may be overloaded with work at the moment; there might be a very important deadline looming and time is running out, or you might just like to outsource a particular task completely. Tasks like internet research, sourcing a new supplier, price comparisons of products/services, organising an event, large mail-outs, updating or verifying your customer database-anything at all. You name it, we do it!